Types of information we collect:
1. Contact information
2. Payment information
3. Order History
4. Information you submit
5. Demographic Information
Placing Your Order
Once your order has been placed, you will receive an email confirmation and you will also be emailed once your order has been dispatched.
Shipping and Delivery
Naturally Ethereal LTD is a UK based handmade organic hair care business, and ships worldwide via our website.
As all products are handmade we require up to 3 business days to process your order, and another 3-5 days for standard delivery.
Refunds and Exchanges
Naturally Ethereal LTD will not be held accountable....
1. For parcels damaged in transit
2. Incorrect data entered into your order such as delivery/billing address
3. Late parcels due to Covid19 and other courier delays.
Naturally Ethereal LTD will not process any refunds or exchanges. Once your order has been placed and paid for you automatically enter in an agreement to waive the right to a refund or an exchange.
Naturally Ethereal LTD works in compliance with GDPR (general data protection regulation)
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. you also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that prices can convert to your (the visitor) local currency.
By subscribing to Naturally Ethereal's text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.
Please be advised that there are only three direct methods that allow you to get in contact with us:
1. DM us on Instagram - @naturallyethereal
2. Chat to us via our bot on our website
3. Email us directly at firstname.lastname@example.org
Above are our ONLY contact methods, we do not operate over the phone.
Use one of them and come chat with us, we would love to know more about your natural hair journey!!
Love and blessings to you